Cancellation & Refund Policy
At Battle Free Shop, we aim to be fully transparent about how cancellations, replacements, and refunds work on our Platform. Please read this policy carefully before placing an order, as it governs all purchases made on https://shop.battlefree.in/, whether fulfilled from our own inventory or through our dropshipping partnerships (Amazon, Meesho, Flipkart, AliExpress, and similar marketplaces/suppliers).
Table of Contents (9 Sections)
1. Our Current Policy at a Glance
As of the date of this policy, Battle Free Shop does NOT offer cancellations or refunds for reasons of change of mind, incorrect product selection, buyer's remorse, or general dissatisfaction with a genuine, correctly delivered product.
Refunds, replacements, or store credit are currently offered ONLY in the following circumstance:
We recognize this is a stricter policy than many general e-commerce platforms. This is intentional, given our dual fulfillment model (own inventory + dropshipping from third-party marketplaces), and is designed to keep pricing low and prevent misuse. We intend to expand this policy in the future to include additional cancellation / return categories as our logistics and quality-check infrastructure matures. Any such expansion will be published on this page with a revised “Last Updated” date and will apply prospectively (i.e., to future orders, not retroactively).
2. Order Cancellation (Before Dispatch)
2.1 You may request cancellation of an order only before it has been packed or dispatched for shipping, by contacting support@battlefree.in or through the order details page at /myorders (where a “Cancel Order” option is available).
2.2 Once an order status changes to “Packed” or “Shipped,” it can no longer be cancelled by the customer, including COD orders. Refusing to accept a COD delivery is not treated as a valid cancellation and may result in restrictions on future COD eligibility for your account.
2.3 If an order is successfully cancelled before dispatch under this Section 2, any amount paid will be refunded in full to the original payment method within 5–7 business days.
2.4 Orders may also be cancelled by us (with full refund) in situations including but not limited to: pricing / listing errors, stock unavailability (including at the source marketplace / supplier for dropshipped items), suspected fraud, or delivery-area restrictions.
3. What Is NOT Eligible for Refund / Return
To set clear expectations, the following are explicitly NOT eligible for refund, replacement, or return once an order has been dispatched:
- Change of mind after placing the order;
- Ordering the wrong size, color, or variant by mistake on your part;
- Minor cosmetic packaging variations that do not affect product function (particularly common with dropshipped items sourced from different regional marketplace listings);
- Products that have been used, installed, or show signs of tampering, beyond simple unboxing for inspection;
- Dissatisfaction with product performance where the product otherwise functions as described and matches the listing;
- Delay in delivery caused by courier / logistics issues, natural events, or third-party marketplace / supplier-side dispatch delays (see our Shipping & Delivery Policy for delay-related remedies, if any).
4. Eligible Cases: Damaged, Defective, or Wrong Product
4.1 What Qualifies
- Transit Damage: The product's outer packaging or the product itself is visibly damaged/broken upon delivery.
- Defective / Non-Functional: The product does not power on, connect, or function as described, due to a manufacturing or hardware fault (not user error / misuse).
- Wrong or Incomplete Item: You received a different product than what you ordered, or the box is missing major components listed in the product description.
4.2 Mandatory Unboxing Video Requirement
This video is mandatory evidence and claims submitted without it may be rejected, as it is the primary method by which we distinguish genuine transit / manufacturing damage from post-delivery misuse — particularly important for dropshipped items where we do not physically handle the product ourselves.
4.3 Reporting Window
You must report the issue, along with the unboxing video and clear photographs, to support@battlefree.in or via the /helpandsupport ticketing system within 48 hours of delivery. Claims raised after this window may not be accepted, as verification becomes significantly harder over time.
4.4 Verification Process
Once a claim is submitted, our support team will review the unboxing video and supporting evidence, typically within 2–4 business days. We may request additional information or photographs. For dropshipped products, we may need to coordinate verification with the original marketplace / supplier, which can extend this timeline by a few additional days.
4.5 Resolution
Upon successful verification, we will offer one of the following, at our discretion or your preference where feasible:
- A free replacement of the same product (subject to availability, including at the source marketplace for dropshipped items); or
- A full refund to your original payment method or Battle Free Wallet.
5. Refund Timelines & Method
5.1 Once a refund is approved, it will be processed within 5–7 business days, credited back to the original payment method used at checkout (bank account, card, UPI, or wallet, as applicable). Actual credit to your account may take a few additional days depending on your bank / payment provider's processing time.
5.2 For Cash on Delivery (COD) orders, approved refunds will be issued either via bank transfer / UPI (details to be provided by you) or as Battle Free Wallet credit, at your choice.
5.3 Refunds are only issued for the value of the specific product(s) found eligible under Section 4; shipping charges, if any, are non-refundable except where the entire order is found ineligible due to our error.
6. Dropshipped / Third-Party Marketplace Orders — Special Notes
6.1 For products fulfilled through our dropshipping arrangements with Amazon, Meesho, Flipkart, AliExpress, or similar marketplaces / suppliers, Battle Free remains your single point of contact for all cancellation, replacement, and refund requests. You do not need to contact the source marketplace directly.
6.2 Because such products may ship directly from the source marketplace / supplier, verification and replacement timelines for eligible claims (Section 4) may take longer than for our own-inventory products. We will keep you informed of the expected timeline via your support ticket.
7. How to Raise a Request
- Log in to your account and go to /myorders, select the relevant order, and choose “Report an Issue,” or email us directly at support@battlefree.in with your Order ID, a description of the issue, clear photographs, and the mandatory unboxing video.
- Our support team will respond and guide you through the verification process.
- You can track the status of your request through the /helpandsupport ticketing system.
8. Future Policy Expansion
We are actively working towards expanding this policy to introduce additional flexibility (such as limited-window returns for select product categories) as we scale our own-inventory and quality-control operations. Any such change will be clearly announced on this page and will not apply retroactively to orders placed under the current policy.
9. Contact Us
For any cancellation, replacement, or refund-related query: